Quality Agency Part of the CAQA group
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Consulting for education providers

Twelve services. One standard of evidence.

Quality Agency is the consulting arm of the CAQA group. Each service below is a separate engagement with its own specialists, and each has its own site setting out exactly what it covers and what commonly goes wrong. Most clients need one or two of these, not all twelve, and we will tell you which.

12Services
VETand higher education
ISOmanagement systems
AUAustralia wide
Compliance is not paperwork. It is being able to show what actually happened.

Which is why every engagement here ends with evidence you hold and can produce, rather than a report that describes evidence somebody else assembled.

IServices

Pick the problem, not the package.

Quality Audit ServicesAudit and audit recoveryPre audit review, audit preparation, and rectification when a finding has already been made.Quality Validation ServicesValidationIndependent validation of assessment judgements and of the tools themselves, with the evidence trail a panel can follow.Quality RPL ServicesRecognition of prior learningRPL kits and RPL assessor support, built so the evidence stands up rather than the paperwork merely existing.Quality TAE ServicesTrainer and assessor capabilityTAE qualifications, upgrades, and the professional development that keeps a training workforce current.Quality LLN ServicesLanguage, literacy and numeracyLLN assessment, ACSF mapping and support strategies for learners who need them and providers who must evidence them.Quality Resources ServicesTraining and assessment resourcesLearner guides, assessment tools, mapping matrices and assessor guides, written to the unit and built for validation.Quality eLearning ServicesOnline deliveryConverting delivery to online without losing the evidence: interaction, supervision and assessment integrity.Quality LMS ServicesLearning management systemsLMS selection, configuration and the reporting you will be asked for at audit rather than the reporting the vendor demonstrates.Quality SMS ServicesStudent management systemsStudent management system setup, AVETMISS reporting and the data quality work that prevents a reporting failure.Quality Student ServicesStudent supportSupport, welfare and complaints handling designed around the learner and evidenced against the standards.Quality First Aid ServicesFirst aid deliveryFirst aid delivery, currency of trainers, and the equipment and supervision requirements that are most often found non compliant.Quality Delegation ServicesThird party arrangementsThird party and delegation agreements, and the oversight an RTO must keep when someone else delivers on its behalf.
IIHow we work
i

We look first

Every engagement starts by reading what you actually have. Advice given before that is guesswork with an invoice attached.

ii

We fix causes

Rewriting the document an auditor quoted, without touching the process that produced it, fails the follow up. We go for the process.

iii

We hand it over

You should not need us permanently. If an engagement leaves you dependent on us to stay compliant, it has failed.

Start a conversation.

Tell us the situation. If one of the twelve fits, we will say which. If none of them do, we will say that too.

Contact Quality Agency